Download e-book for iPad: Effective Telephoning: Teacher's Book by Jeremy Comfort

By Jeremy Comfort

This sequence of 5 video-based classes is helping to enhance language and conversation talents in particular company parts.

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Additional resources for Effective Telephoning: Teacher's Book

Example text

Your budget is £250 a day. Call 2 You have the names of two hotels n ea r the Trade Tair. First call the Excelsior. You need five single roo ms for four nights from the 8th to the llth of March. Your budget is £80 a room for one night. Call 3 Call the Ma libu and try to make the booking. Ca ll 4 Call the Malibu back and see if they can provide catering for a reception one evenmg. CallS Call the Excelsior again and see if they can provide facilities for a reception on the 9th of March. 32 a head and you need a room for fifty people, drinks and light refreshments, and music, if possible.

As a result, the phone calls will involve the communicative and linguistic skills needed in difficult situations, of staying positive, being reassuring, and making promises. Having divided the class in to groups of six, split each group in to subgroups of three. Assign the task and make sure they realize it is a group activity. They must all be involved in preparing for the call and should plan to pass the call on to colleagues when necessary. If students do not pass the call on, encourage them to repeat the activity with two different roles so th at everyone gets adequate practice.

CaliS You are Mr/s Davies. You will receive a call from Mr/s wesson concerning the meeting n ext week. Photocoplable © O X F O R D UNIVERSITY PRESS 49 Activity 8 Good and bad news (pair work ) Student A You an d yOU T co lleague work for a ph armaceutical company. You wor k in the Research and Development Department. Stude nt B works in the Marketing Department. Youbo th know the co m pany need s a new product. CallI Your research team have bee n wo rking on a ne w range o f substances design ed 10 relie ve ac ute pain.

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Effective Telephoning: Teacher's Book by Jeremy Comfort

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